MAINTAIN

ON-SITE AND REMOTE IT MAINTENANCE & SUPPORT

How much work gets done when your computers or network is down? The answer is probably next to none. The secret to keeping your IT environment running efficiently and consistently is to stop playing defense. Here’s how we do it:

PREVENT PROBLEMS

Your computers and IT equipment need routine maintenance. Our customers receive this maintenance as part of their service. It’s not done on a schedule. It’s done constantly and in real time.

IDENTIFY CRITICAL ISSUES EARLY

If we can find potential issues early, we can fix them before they cause down time in your building. Sometimes that involves replacing equipment so we advise our customers on spare equipment to keep on hand and an appropriate IT replacement cycle.

FIX THE ISSUES WITHOUT YOU KNOWING

When our monitoring systems alert us of a problem, we can login to your computer or network and fix it, often without you knowing.

RAPID RESPONSE FOR ISSUES OUTSIDE OF OUR CONTROL

We can significantly reduce the amount of problems that bring your building to a halt but unfortunately, there are issues we can’t prevent. Damage from severe weather, human error, and some hardware and software failures are impossible to prevent. When that happens, we’ll respond swiftly to get the issue resolved.

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Remote Monitoring

We not only monitor all of your equipment, we fix problems before you know about them.

On Site Service

When something breaks that we can’t fix remotely, we dispatch a technician right away. You won’t be down long.

Backup Solutions

You have to back up your critical data. There’s no way around it. We can help you find a cost-effective and secure solution.

Lifecycle Management

Things will break at the worst possible time but not if you replace old or failing equipment before it reaches a critical state. We can help you create a replacement cycle.

Emergency Repair

Not a normal customer of ours? If you have a problem, and we have an opening in our schedule, we’ll jump in the truck and get it fixed for you.

E-mail Management

There are a lot of options for email. On-site, off-site, or a hybrid of both. We can help you update and upgrade your e-mail management and often save you money in the process.

Camera Management

Yes, we know camera systems too. Although we’re not in the security business, we have a lot of experience installing and maintaining security cameras.

Redundancy

If your internet provider goes down, does your office stop functioning? Not if you have redundancy. We can help you choose the right solution and make sure your network is set up to instantly switch to your backup system.

CONTACT US

Contact us below. We’ll schedule a time to come to your site, learn about your business, and put a plan together that keeps you up and running. Consultations are always free.