TIRED OF IT ISSUES BRINGING DOWN YOUR OFFICE? WE SOLVE PROBLEMS BEFORE THEY’RE PROBLEMS
How much work gets done when your computers or network is down? The answer is probably next to none. The secret to keeping your IT environment running efficiently and consistently is to stop playing defense. Here’s how we do it:
PREVENT PROBLEMS FROM OCCURING
Your computers and IT equipment need routine maintenance. If you don’t know what to do or how to do it, things eventually break. Our customers receive this maintenance as part of their service. It’s not done on a schedule. It’s done constantly and in real time.
IDENTIFY CRITICAL ISSUES EARLY
If we can find potential issues early, we can fix them before they cause down time in your building. Sometimes that involves replacing equipment so we advise our customers on spare equipment to keep on hand and an appropriate IT replacement cycle.
FIX THE ISSUES WITHOUT YOU KNOWING
When our monitoring systems alert us of a problem, we can login to your computer or network and fix it, often without you knowing. That’s a win in our book.
RAPID RESPONSE FOR ISSUES OUTSIDE OF OUR CONTROL
We can significantly reduce the amount of problems that bring your building to a halt but unfortunately, there are issues we can’t prevent. Damage from severe weather, human error, and some hardware and software failures are impossible to prevent. When that happens, we’ll respond swiftly to get the issue resolved.