About

SERVING THE WEST COAST OF FLORIDA AND BEYOND

YOUR PARTNER, NOT YOUR VENDOR

We like to think we’re unique–at least we TRY to be.

You know those companies that you love to work with? The ones you rave about? The ones you love so much that you head to social media and make a video like this?

That’s what we strive for. (We’re still waiting for our viral video)

We don’t want to be your IT provider–we want to be the friends you call when you need help but when you talk to them, it’s pleasant, it’s fun, and you get your problem solved fast.

When you’re considering something big, we want to be your first call for IT advice. We want you to believe that we’re on your team, looking out for your business, and making sure your technology is working flawlessly.

We’re not going to lie, it takes a lot of work. When we show up unannounced just to say hi and check on things; when we watch for and fix problems outside of what you’re paying for, when we let you use our personal equipment until yours is fixed–those are all things we do because we’re different. We want to be the Publix or the Chic Fil A of IT, “where shopping is a pleasure.” And we want our VIRAL VIDEO! 🙂

12 DIY Ways to Fix Your Computer

READ

10 CONSTRUCTION QUICK TIPS

READ

DIVISIONS

We believe that when we concentrate on being experts in a few areas and avoid the urge to be generalists, we serve our customers better. That’s why we focus on the 3 areas below. Click each image to learn more.

INVENT

Web & App Development

BUILD

Construction & Renovation

MAINTAIN

On & Off Site IT Support

SERVICES

Web Design

If your website hasn’t been updated since Trump took office, it’s time. (Make Your Website Great Again)

Software/App Development

Need something created that’s a little more complicated than a basic website? Our developers are full stack–that’s geek speak for “we can do it all” (Ok, most)

Network Administration

Networking is exceedingly complicated and difficult to do well. We have engineers with experience building and maintaining arena-sized networks. That’s why we’re often called to rebuild or fix network issues that others can’t.

24/7 Monitoring

We have automated tools that watch your IT environment but real humans keep a close eye as well. We’ll let you know if we see a problem and often we’ll fix it before you notice.

Compliance

Staying compliant with HIPAA, PCI, and others takes a lot of knowledge. If you fall under HIPAA and you don’t know what a BAA is, we need to talk.

Local & Offsite Backups

If you don’t have your data backed up both on and offsite, that’s a problem. And have you tested to see if the data is being backup correctly?

Managed Services

Old Way–It breaks, you call us. New Way–We keep a constant and close eye on your equipment and intercept issues before they bring your business to a halt.

Phone Service

Still doing phones through a local cable company? PLEASE contact us! We can save you a TON of money!

Construction

Building from scratch or remodeling? Let us help with your IT needs. We can consult, lay it out, build it, or ideally, all of it.

Relocation

Moving to a new location? We can move your sensitive equipment with the care it deserves and set it all back up. While we’re at it, we’ll perform some basic maintenance to get it back to running like it’s new.

COMMON QUESTIONS

Where are you located?

We’re located in the Sarasota and Bradenton area on the west coast of Florida.

What areas do you service?

Much of our business is in the Sarasota and Bradenton areas but our INVENT (application development) side is all over the world. Our BUILD (Construction) side reaches into surrounding states, and our MAINTAIN (on-site IT management) division services the west coast of Florida.

How long have you been in business?

The Web Group is a marriage of a hardware and software business that happened in 2018. The companies that combined to form The Web Group have decades of experience including businesses with a large amount of buildings and hundreds of employees.

Are you insured?

We’re completely insured. Ask to see our policy

How about emergency or after-hours repairs?

Yes, we offer after-hours repairs. If you’re a current customer, our monitoring takes place 24/7 and we’ll likely fix the issue before you come back to work the next day. If you’re not, call us. We’re here to help.

Do you service residential clients?

Unfortunately, we do not

Do you offer non-profit discounts?

Giving back is one of our core values. If you’re a 501(c)(3), ask about special discounts. We want to help you make the world a better place.

Are you flat rate or by contract?

We’re both. We’re not so “corporate” that we only take clients on a monthly plan. We service a lot of our customers using an a la carte model but we highly suggest a maintenance plan. Often a monthly plan is more cost effective but our goal is to meet customers where they are–not push them into something they may not need.

Bottom Line: If you use us as-needed, you’ll pay more.

I don't know much about IT. How do I know I can trust you?

Trust is earned over time. You can’t and shouldn’t trust us when we first meet. Our quotes are completely itemized for transparency and we’ll sign a non-disclosure agreement before handling any of your sensitive data.

Our pricing is completely transparent. Click here to see the estimated costs of our maintenance plans. Posting contract rates in the public view isn’t something you see very often. We do it because we want all of our relationships to start from a place of trust.

Tell me about your pricing

We aren’t a nickel and dime company. We don’t charge an hour of labor for a 5 minute fix. However, our employees are supporting families, saving for retirement, and doing life. We take our commitment to them very seriously which is why we don’t strive to be the cheapest but we’re far from the most expensive. Click here to view our contract rates.

What brands of equipment do you use?

We can service most IT equipment makes and models and we install various brands to match what are clients use. If you let us decide, we like Ubiquiti networking equipment, Mac computers, (although we often recommend PCs) and we use Amazon Web Services for cloud computing and web hosting.

There are plenty more products we work with of various brands. The only rule we’re hard and fast on–we don’t install residential equipment in commercial and enterprise environments.

Do you offer digital and social media marketing services?

We have a fair amount of experience in digital and social media marketing. We help our clients with common best practices and we design websites based on the principles of good SEO practices but we don’t want to be a company that offers every service possible and does a mediocre job. For that reason we do not offer digital and social media marketing as a service.

How do you give back to the community?

Giving back is a core value of The Web Group. We support local non profits by offering discounts to 501(c)(3) organizations, a portion of our profits are donated to community organizations, and we’re active in charitable activities and our local church. Our President has 2 locally adopted children and is active in foster and adoptive advocacy and works hard to infuse this sense of charity into the company culture.

How are you better than other IT companies?

We don’t believe in badmouthing other companies. In fact, we partner with other IT companies frequently. We believe that as a professional community, we’ll service our customers better by uniting.

While we have plenty of clients that have basic needs, we specialize in services that other providers don’t offer–level III networking, specialized hardware and software solutions, fiber optic cable termination, and new construction to name a few.

CONTACT US

Reach out and tell us what’s bugging you with your IT environment. We’ll schedule a time to come out and give you a quote and plenty of free advice.