Don’t you hate it when you have to call your IT support people for something that took less than a few minutes for them to fix? Not only do you feel a little embarrassed, you still have to pay for it.
With that in mind, we put together some things to try before calling IT support. Ultimately, the problem may end up being bigger than these quick fixes but it’s worth a try.
- Power down the device properly, wait a few minutes, and then restart the device.
- Force quit the app. On a PC, you can press (and hold) Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your keyboard to open the Task Manager. On a Mac, press and hold Command+Option+Esc. You can then select the unresponsive application and click End task (or Force Quit on a Mac) to close it.
- If something isn’t working that’s plugged into the computer, check to make sure the plug hasn’t come unplugged or it’s a loose connection.
- If it’s a printer issue, check for errors on the printer, make sure it has paper, and that the ink isn’t out.
- If the device won’t turn on, check for circuit breakers that might have tripped at the panel. Also pull the plug from the power strip and plug directly into the wall. If it works, it’s a bad power strip. Also make sure the power strip is turned on
- If it’s a software issue, make sure all updates are installed unless somebody has specifically told you not to install.
- Computer is running slow—delete any and all files, pictures, and videos you no longer need. If you’re using a PC, you can run Disk Defragmenter.
- Mouse or keyboard not working- check the batteries in the devices. If they’re wireless, try turning off Bluetooth and turning it back on.
- If you see an error message, copy and paste it into Google. Often there’s a simple fix.
- No Internet- turn the wifi off and then back on. Do this at the device, not at the router.
- “I’ve been hacked”—In the strictest sense of the phrase, that’s highly unlikely. You may have some malware on your computer or an automated program might be trying to trick people into thinking it’s you. If you believe you’ve been hacked, first change all your passwords, then call IT.
- If you’re a little more tech-savvy than the average person, you may find some other simple fixes when you research the issue online but be careful—you’re computer might have certain settings or software that make it behave differently than what the articles say—that’s normal.
When in doubt, call IT.